IT Technician II
1 Acord Services, LLC 1 Acord Services, LLC Fort Rucker, AL Fort Rucker, AL Full-time Full-time $46,000 - $48,000 a year $46,000 - $48,000 a year 19 hours ago 19 hours ago 19 hours ago IT Technician Intermediate Projected Start Date:
IMMEDIATE - AUG 2023 Mandatory Skills Requirements:
- VALID Secret clearance - CURRENT Security
certification General
Responsibilities:
- Support student onboarding by validating student network access - Ensure all requirements are met by the student while in processing to allow for network access - Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to:
HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues - Troubleshooting student devices when faults are encountered - Document all faults encountered and remediation of faults - Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system - Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller - Issue IT equipment to student classes and train the class on proper usage - Patch and keep machines updated with the most up-to-date patches - Other duties as assigned Other Preferred Skills:
- Willingness to learn and apply new skills - Good organizational skills - Customer service - Patching and imaging systems - Windows 10 administrator experience - Ticketing system and metric experience - Work well with others in a team environment Job Type:
Full-time Pay:
$46,000.
00 - $48,000.
00 per year
Benefits:
401(k) Health insurance Life insurance Paid time off Retirement plan Schedule:
8 hour shift Ability to commute/relocate:
Fort Novosel, AL 36362:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
CompTIA Security
(Required) Security clearance:
Secret (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
IMMEDIATE - AUG 2023 Mandatory Skills Requirements:
- VALID Secret clearance - CURRENT Security
certification General
Responsibilities:
- Support student onboarding by validating student network access - Ensure all requirements are met by the student while in processing to allow for network access - Provide direct, indirect, logical and physical support for all student IT devices to include but not limited to:
HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues - Troubleshooting student devices when faults are encountered - Document all faults encountered and remediation of faults - Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system - Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller - Issue IT equipment to student classes and train the class on proper usage - Patch and keep machines updated with the most up-to-date patches - Other duties as assigned Other Preferred Skills:
- Willingness to learn and apply new skills - Good organizational skills - Customer service - Patching and imaging systems - Windows 10 administrator experience - Ticketing system and metric experience - Work well with others in a team environment Job Type:
Full-time Pay:
$46,000.
00 - $48,000.
00 per year
Benefits:
401(k) Health insurance Life insurance Paid time off Retirement plan Schedule:
8 hour shift Ability to commute/relocate:
Fort Novosel, AL 36362:
Reliably commute or planning to relocate before starting work (Required) License/Certification:
CompTIA Security
(Required) Security clearance:
Secret (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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